AVAILABLE IN IRELAND FROM ESSIE MAY:

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Delivery and returns

 

Thank You for Your Order!

We take great pride in creating, packaging, and dispatching our unique products. Please take a moment to read our delivery and returns policy below. If you have questions, feel free to use our chat facility or drop us an email!

What You Need to Know

  • Order Dispatch: All orders are dispatched within 48 hours of receiving cleared funds on working days.
  • Delivery Method: Orders are shipped via the method selected at checkout.

Tracking & Receiving Your Order

  • Customer Responsibility: You are responsible for tracking your delivery. If you miss a delivery and it is sent to a local post office depot, you will need to arrange collection or redelivery.
  • Re-shipping Fees: If we need to re-ship the order, additional shipping costs will apply.
  • Refunds: Refunds are issued once the order arrives back at our office if needed.

UK Delivery Times

  • Royal Mail 1st Class: Arrives within 1–3 days of dispatch (non-trackable, proof of delivery available).
  • Royal Mail Express: Arrives within 24 hours of dispatch (fully trackable).
    • Orders placed after 12 pm will be dispatched the next working day.
  • Time-Sensitive Orders: If you need your order urgently, please contact us, and we will do our best to accommodate.

International Delivery

  • Customs Charges: For orders outside the UK, customs or duty charges may apply. We are not responsible for these charges or for refunds if they are unpaid.
  • Extended Shipping Times: International shipping typically takes longer than domestic shipping.

Important Notices

  • Peak Season (Nov-Dec): Delivery times may be extended.
  • Pandemic/Weather/Strikes: We cannot guarantee delivery times during these situations.

Additional Delivery Information

  • Delivery times are subject to availability.

 

  • Orders may arrive in separate parcels.

 

  • Working days are Monday through Friday, excluding bank holidays.

 

  • Deliveries to remote areas (e.g., Scottish Highlands) may take longer.

 

  • Ensure you provide the correct name, address, and postcode, If you provide an incorrect name, address, or postcode, you will be required to pay the delivery charges again. Parcels will not be reshipped until they have been returned to our office. If you do not pay for re-delivery, a refund will be issued for the cost of the contents only — the original postage will not be refunded. If the parcel is not returned to us, no refund will be issued.

Returns & Refunds

We take pride in the quality of our products, but if something arrives unsatisfactory, unopened items can be returned within 14 days for a full refund or replacement.
Note: We do not accept returns unless the product is faulty.
Due to our strict traceability procedures, food products cannot be canceled, exchanged, or returned once dispatched unless damaged.

Lost or Damaged Parcels

  • Lost Parcels: Report lost items within 10 days of dispatch by emailing info@marvelloussuperfood.co.uk.
  • Damaged Items: Contact us at the above email with proof of damage for a refund or replacement.

Returns Address

Marvellous Superfood
Lluest fach
Llwynygroes
Tregaron
SY25 6PY

Thank you for choosing Marvellous Superfood!

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