Shipping policy

Thanks for ordering from us, we want you to know that we take a lot of pride in creating, packaging and dispatching our unique products to you.  Please take time to read our delivery and returns policy below and if you have any questions then please feel free to use our chat facility or drop us an email!

What you need to know...

Orders are despatched within 48 hours of receipt of cleared
funds on working days.

All orders are sent using the delivery method chosen at check out.

UK DELIVERY TIMES

Royal Mail 2nd class is non trackable and normally arrives within 5-10 working days from dispatch, some times sooner.

Royal Mail 1st class normally arrives within 1-3 days from dispatch.

Parcel force express orders take 24  hours from dispatch 

express orders placed after 12pm will be dispatched next working day 

DELIVERIES TO COUNTRIES OUTSIDE OF THE UK

*Taxes and charges may be applied to parcels shipped outside of the UK 

We are not eligible to pay the customs or duty charges or offer refunds if the charges are not paid.

*shipping times outside of the UK will take significantly longer

* If you need your order within a certain time frame please message us and we will try to accommodate.

*PLEASE NOTE*

DELIVERY TIMES WILL INCREASE DURING PEAK SEASON (Nov-Dec)

WE CANNOT GUARANTEE DELIVERY TIMES FOR ANY SERVICES DURING A PANDEMIC OR EXTREME WEATHER CONDITIONS.

Additional Delivery Information

1. All delivery timescales are subject to availability
2. Your order may be dispatched in more than one parcel and arrive at different times
3. Working day refers to any day Monday to Friday excluding bank holidays
4. Delivery to the Scottish Highlands, islands and other remote areas may take longer.
5. It is your responsibility to provide the correct name address and postcode, if  you provide the wrong name address or postcode and the parcel is returned   by Royal Mail or the currier we can resend it at an additional postage charge, if the parcel is not returned we cannot refund or replace the items.